LEGAL
Privacy Policy
Effective date: March 25, 2026
Summary
WaveMaven builds audio software for post-production professionals, including Haystack. This policy explains what information we collect, how we use it, and your choices.
- Payments are processed by Paddle. We do not store your full payment card details.
- For licensing and trials, we may store your email address, your license key, and a hash of your machine identifier.
Information we collect
Payment and checkout
If you purchase our products, checkout is handled by Paddle. Paddle may collect payment details, billing address, and other information needed to process your transaction. Paddle acts as the merchant of record for all purchases.
License and account data
To issue and validate licenses and trials, we collect and store your email address, license key, and a hash of your machine identifier. This is used for activation, trial enforcement, and fraud prevention.
Support communications
If you contact support, we receive the information you send us, including your email address, message content, and any attachments.
How we use information
- Provide, maintain, and improve our apps and services.
- Process purchases and deliver product access.
- Issue, validate, and manage software licenses.
- Provide customer support and respond to inquiries.
- Protect against fraud, abuse, and security incidents.
How we share information
We share information with service providers who help us operate our business, including Paddle for payment processing and Resend for transactional email. We may also share information if required by law or to protect our rights, users, and services.
Data retention
We retain license and support-related information for as long as needed to provide the product, comply with legal obligations, resolve disputes, and enforce agreements.
Security
We take reasonable steps to protect information we control. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
Your choices
- You can contact us to request access, correction, or deletion of certain information.
- You can choose not to provide certain information, but that may limit functionality such as licensing.
Contact
Questions about this policy? Email us at support@wavemaven.dev.